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Office Policies
The following information is also included in our Office Policies packet.
Appointments
Appointments can be made by calling our office during normal business hours or by requesting an appointment through your patient portal account. You can also complete your health history information in your patient portal prior to your scheduled appointment. Appointments need to be scheduled to see a physician, lab work, injections, blood pressure checks, weight checks, ultrasounds, cystometrics and any other tests or screenings.
For every appointment, please bring the following:
- Your insurance card and photo ID.
- Your current medications or a complete list of all your medications including dosage.
If you cannot keep your appointment, please call our office at least 24 hours in advance.
Triage/Phone Messages
We are partnered with Sequence Health, based in Georgia, to help better serve our patients. Their RNs are available to answer patient questions; they communicate directly with our staff and physicians and follow our physician’s protocols regarding patient care.
After Hours & Emergency Care
If you are experiencing an emergency, dial 911 or head to the nearest emergency room. For all other calls, an on-call physician is available 24-hours a day, 7-days a week by calling (402) 697-7200 or through our call center at (402) 559-3012.
Calls for appointments, test results or billing questions will only be taken during normal business hours.
Prescription Renewals
Please contact your pharmacy for all medication refills. The pharmacy can either send us an electronic request to refill your medication or fax the prescription refill request to (402) 697-7282. Please allow us 24 hours to complete the refill request. Refill requests will not be completed on weekends or after hours.
Laboratory Services
Unless your insurance company specifies otherwise, we utilize Physicians Laboratory for the majority of our lab testing. For fasting lab work, do not eat or drink, except for water or black coffee, for at least 8 hours before the labs will be drawn. Your lab results will be available in your patient portal account after the physician reviews them. If you have not received your results via your patient portal account, by mail or telephone within 10-14 days, please call our office at (402) 697-7200 and choose option 5.
Ultrasound Services
To provide the best quality of care and due to scheduling and limited space, we are only allowing two (2) guests to attend the ultrasound with you. This allows the sonographer to focus on your ultrasound scan.
Financial
All office visits are payable at the time of service. We accept cash, checks, and most major credit cards and debit cards. Please contact our billing office at (402) 614-8181 should you have any financial questions or concerns. A $35.00 service charge will be assessed on all returned checks.
Billing/Non-Payment/Collections: We will send a statement each month for balances due. You are expected to make monthly payments on any balance due, please see below for examples of acceptable payment amounts. If a final notice statement has been sent we will require a payment before you can be seen. Existing balances will be required to be paid in full prior to beginning obstetrical care with our office.
If no payment is received within 3 months of the date on your first statement, your account will be turned over to a collections agency (Merchant Credit Adjusters). We will require payment in full on any collections balance prior to being seen again.
Examples of acceptable monthly payments:
| Total Balance | Monthly Payment |
|---|---|
| $150 or less | $50 |
| $151-$300 | $75 |
| $301-$500 | $100 |
| $501-$750 | $150 |
| $751-1000 | $200 |
| $1001-$1500 | $250 |
| $1501-$2000 | $275 |
| $2001-$2500 | $300 |
| $2501 and up | Please call to discuss arrangements |
Billing & Insurance
We participate with most local and many national insurance plans. We are only contracted with Nebraska Medicaid plans and do not accept any out of state Medicaid plans. However it is your responsibility to understand whether your insurance has limits on the doctors you can see, or the services you can receive.
If you provide complete and accurate information about your insurance, we will submit claims to your insurance carrier and receive payments for services. Your insurance company may request you to supply additional information to them directly. It is your responsibility to comply with their request. Depending on your insurance coverage, you may be responsible for co-payments, co-insurance, or other deductible amounts. Your insurance benefit is a contract between you and your insurance carrier; AWH is not a party to that contract.
Please contact our billing office or call your insurance carrier should you have questions.
Some procedures and services may require payment prior to or at the time of the services being rendered.
Worker’s Compensation
If you are injured in a motor vehicle or personal property accident, our physicians will provide the medical attention you need. However, it is your responsibility to work directly with the insurance companies or legal counsel for payment.